Terms of service

Overview

This website is operated by Gems and Stuff. Throughout this site, the terms “we,” “us,” and “our” refer to Gems and Stuff. We offer this website, including all information, tools, and services available, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices outlined here.

By visiting our site and/or making a purchase, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and contributors of content.

Please carefully review these Terms of Service before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most up-to-date version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you.

 

Refund & Exchange Policy

Our refund and exchange policy is valid for 14 days from the date you receive your order. If 14 days have passed since delivery, unfortunately, we are unable to offer a refund or exchange.  

Refunds

To be eligible for a refund, the item must be unused, in its original condition, and returned in its original packaging. You must also provide proof of purchase, including all accompanying documents, certificates, ring boxes, and any other items received with your order. Only regular-priced items are eligible for a refund; sale items are non-refundable.

Please note:

  • Customers are responsible for all shipping costs associated with returns.

Once we receive and inspect the returned item, we will notify you via email or WhatsApp regarding the approval or rejection of your refund. If approved, the refund will be processed (excluding shipping costs) and credited to your original method of payment within a 10 business days.

If more than a 10 business days has passed and you have not received your refund, we recommend the following steps:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank for further clarification on refund processing times.
  4. If you have taken these steps and still have not received your refund, please contact us at info@gemsandstuff.co.za

Exchanges

We only allow one exchange per order within the 14-day exchange period. If you need to request an exchange for the same item, please contact us at info@gemsandstuff.co.za

Additional Exchange Guidelines:

  • All defective or damaged items must be reported within the 14-day exchange period either via email or our WhatsApp line.
  • Items will be assessed by our goldsmith to determine whether the damage is due to a manufacturing defect or negligence/wear and tear. If the latter, repair costs will be the customer’s responsibility.
  • If the item being exchanged has been resized or engraved by us, a refurbishment fee will apply:
    • Sterling Silver: R350
    • Gold (Yellow, White, or Rose) & Platinum: R600
  • Customers are responsible for all shipping costs, including returns from regional areas.

Warranty & Assessment Policy

At Gems & Stuff, we do not offer a general warranty or guarantee on our products. However, we do provide a 3-month assessment period from the date of purchase. During this time, if an issue arises with your item that is not clearly the result of wear and tear, you may return the item to us—at your own shipping cost—for an evaluation by our master goldsmith. The assessment process typically takes approximately 6 business days, excluding shipping time to and from our workshop.

Following the assessment, we will provide you with feedback and available options. Should we not receive further instruction from you within 10 working days, your item will be returned to you in its assessed, unrepaired condition.

GRA Certificate & Moissanite Warranty

Please note that the GRA warranty applies exclusively to the Moissanite center stone in engagement rings. This limited warranty confirms the authenticity of the Moissanite and ensures that its core characteristics (e.g., brilliance, fire, and clarity) will remain unchanged over time.

To qualify for a replacement under this warranty, the following conditions must be met:

  • The Moissanite stone must be damaged.
  • The original GRA certificate must be returned with the stone in good condition.
  • Digital or photocopied certificates will not be accepted.

If the above criteria are met, the stone will be replaced at no cost to you. Please note this warranty does not extend to the setting or any other elements of the ring.


Gift Returns

  • If the item was marked as a gift at the time of purchase and shipped directly to you, a gift credit will be issued for the return value. Once received, a gift certificate will be mailed to you.
  • If the item was not marked as a gift, or the purchaser had it shipped to themselves before gifting it to you, the refund will be issued to the original purchaser.

For further assistance, please reach out to us at info@gemsandstuff.co.za

 

Ring Sizing & Resizing Policy

Gems & Stuff offers a professional ring resizing service, which requires 6 business days for completion.

  • Customer Responsibility: It is the customer’s responsibility to ensure the correct ring size is selected before purchasing. Gems & Stuff cannot be held liable for incorrect sizing decisions made by the customer.
  • Resizing & Shipping Costs: If a ring requires resizing after purchase, the customer will be responsible for both the resizing fee and shipping costs. 
  • Gold-plated rings from our Anniversary Collection cannot be re-sized and will need to be remade to your required ring size and will have a 5-week leadtime. 
  • Third-Party Workmanship: Gems & Stuff will not be held responsible for any alterations or repairs conducted by a third-party jeweller.

Resizing Fees:

  • Sterling Silver: R350 per ring
  • 9ct & 18ct Gold (Yellow, White, or Rose) or Platinum : R600 per ring

New Ring Mount Costs:

  • 9ct Gold (Yellow, White, or Rose): R3,500 (5-week processing time)
  • Sterling Silver: R600 (5-week processing time)

G&S Ring Sizing Kit

To ensure accurate sizing, we highly recommend purchasing our ring sizing kit before placing an order.

  • Customers who purchase the ring sizing kit will receive a R250 voucher to use towards their next jewellery purchase or ring upgrade.
  • The voucher is non-transferable and may only be used by the original purchaser. Thus, should be purchased on the same account as the any previous purchases. It cannot be gifted or shared. 
  • The voucher cannot be applied toward repairs, shipping costs, assessments, engraving, or resizing services.
  • The voucher is valid for 6 months from the date of issue.

Important Note: If a customer measures their ring size incorrectly, whether using our ring sizing kit or another method, Gems & Stuff cannot be held liable for any resulting errors. Please watch our short YouTube video on how to correctly use the kit to determine your ring size; https://youtu.be/GfCuFs_paiQ

For further assistance, please contact us at info@gemsandstuff.co.za

 

Lead-Time Orders

All lead-time orders require 5 weeks for production. However, due to ongoing load-shedding disruptions, delays may occur. Once completed, your order will be shipped accordingly. 

Cancellations & Refunds:

  • Any cancellation or refund request for a lead-time order will be subject to a 30% cancellation fee of the total purchase price.

Bespoke & Custom Design Service

Bespoke or custom-designed items refer to unique pieces that are not part of our standard collections available for purchase on our website.

  • This service is exclusively available for items crafted in platinum or 9ct, 14ct, 18ct gold (yellow, white, or rose).
  • A 30% non-refundable deposit of the total purchase price is required. In the event of a cancellation after order acceptance, this deposit will be retained.
  • Customers may exchange a bespoke item for another item of equal or higher value, refunds will be processed less the non-refundable 30% deposit.

Lead Time:

  • The production timeline for bespoke/custom pieces is 5 weeks, after which the item will be shipped.

For further inquiries, please contact us at info@gemsandstuff.co.za

 

Shipping & Returns

1. Shipping Policy
Gems & Stuff offers free shipping on all jewellery purchases. Delivery times are as follows:

  • National Deliveries: Orders will be delivered within 3–4 business days.
  • Cape Town Deliveries: Orders within Cape Town will be delivered on the same business day or the next business day, depending on the time of purchase.
  • All orders qualify for free shipping. An “order” is defined as a single shipment containing all items purchased together. If you request that items within an order be shipped separately, an additional fee of R150 will be charged for each split shipment.

2. Returns & Exchanges
To initiate a return, exchange, or repair, please contact Gems & Stuff to arrange for courier collection, as we do not offer a pick-up or drop-off service.

  • Return Shipping Costs: The cost of courier collection for exchanges, refunds, or repairs is borne by the customer.
  • Shipping Fees: Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
  • Shipping Rates: Courier collection and delivery fees are R150 each way (i.e., R150 for collection and R150 for return delivery).
  • Delivery Time for Exchanges: The timeframe for receiving an exchanged product may vary depending on your location.

For further assistance, please contact our customer service team.

 

Sale Policy

Please note that all items purchased during our Winter Sale & Black Friday Sale are considered final sale.

No Refunds: We do not offer refunds, returns, or exchanges on any Winter Sale or Black Friday Sale items. By proceeding with a purchase, you acknowledge and accept this condition.

Exclusion from Promotions: Winter Sale & Black Friday Sale purchases do not qualify for any additional promotional offers, including our free wedding band promotion.

We encourage customers to review their order carefully before completing their purchase. If you have any questions prior to checkout, our team is available to assist.

 

Free Wedding Band Promotion

Eligibility
Customers will receive a complimentary sterling silver or sterling silver gold-plated wedding band with the purchase of any qualifying Moissanite engagement ring that displays the "Free Wedding Band" banner on our website.

Terms & Conditions

  • The complimentary wedding band is provided as a gift and cannot be returned for cash or exchanged.
  • This promotion is not valid for bespoke, custom-designed rings or 9ct Gold Collection.
  • Should resizing be necessary, the cost of resizing will be the responsibility of the customer.
  • Shipping costs for returns or exchanges will be borne by the customer.
  • This promotion does not apply to any ring upgrades made after the initial purchase.

General Terms
Gems & Stuff reserves the right to amend or withdraw this offer at any time, without prior notice.


Gold-plated Jewellery 

Our gold-plated jewellery items, including rings, are designed with elegance and durability in mind. However, it's important to note the following care and usage guidelines: 

Sizing and Adjustments: Adjustable rings are specifically suitable for ring sizes ranging from J½ to T. Bending the ring beyond these recommended sizes may weaken the metal, leading to potential damage or snapping. Gems & Stuff cannot be held liable for any damages resulting from improper adjustments.

Gold Plating: All our gold-plated jewelry, including those made of sterling silver and plated with rose or yellow gold, are not solid gold. As with any plated jewelry, the plating will wear off over time. The longevity of the plating is influenced by factors such as individual body chemistry (e.g., acidity levels), frequency of wear, exposure to surfaces, and contact with chemicals. Gold-plated rings from our Anniversary Collection cannot be re-sized and will need to be remade to your required ring size and will have a 5-week leadtime. 

Warranty and Assessments: Due to the inherent nature of plated jewelry, the wearing away of the plating is considered a natural occurrence and does not qualify for warranty or assessment coverage. We cannot offer exchanges, refunds, or replacements in cases where the plating has worn off, or the item has been dented, scratched, or broken due to wear and tear or overuse.

 

Online Store Terms

By accepting these Terms of Service, you confirm that you are at least the age of majority in your country or province of residence, or that you have obtained the necessary consent from a legal guardian to allow any minor dependents to use this site.

You agree not to use our products for any unlawful or unauthorized purposes, and you shall comply with all applicable laws and regulations, including but not limited to copyright laws, in your jurisdiction.

You must not transmit any malicious software, such as worms, viruses, or any other code of a destructive nature.

Any breach or violation of these Terms will result in the immediate termination of your access to our services.



General Conditions

We reserve the right to refuse service to any individual or entity at our discretion, for any reason, at any time.

You acknowledge and agree that your content (excluding credit card information) may be transmitted unencrypted and may involve:

  • (a) transmissions over various networks,
  • (b) modifications necessary to conform to the technical requirements of connected networks or devices.
    Rest assured, credit card information is always encrypted during transmission over networks to ensure security.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, your use of the Service, or your access to the Service, including any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are for convenience only and will not limit or otherwise affect the interpretation of these Terms.


Accuracy, Completeness, and Timeliness of Information

We make no representations or warranties regarding the accuracy, completeness, or timeliness of the information available on this site. The content provided is for general informational purposes only and should not be relied upon as the sole basis for making decisions. We recommend consulting primary, more accurate, complete, or timely sources of information before making any decisions. Any reliance on the materials on this site is done at your own risk.

This site may include historical information, which is not current and is provided solely for reference. While we reserve the right to modify the content on this site at any time, we are under no obligation to update any information. You acknowledge that it is your responsibility to regularly review and monitor changes to the content on our site.


Modifications to the Service and Prices

Prices for our products are subject to change at any time, without prior notice.

We reserve the right to modify, suspend, or discontinue the Service (or any part or content thereof) at any time, without notice.

We shall not be held liable to you or any third party for any modifications, price changes, suspensions, or discontinuation of the Service.



SECTION 14 - PRODUCTS OR SERVICES 
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 15 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

SECTION 16 - OPTIONAL TOOLS 
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 17 - THIRD-PARTY LINKS 
Certain content, products and services available via our Service may include materials from third parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 18 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 19 - PERSONAL INFORMATION 
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 20 - ERRORS, INACCURACIES AND OMISSIONS 
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 21 - PROHIBITED USES 
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 22 - PROMOTIONS 
We maintain the right to end any promotion at our own discretion, without any prior notice to any individual. We will not be held to account for any promotional items that are purchased after a promotion has ended. 

SECTION 23 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Gems and Stuff, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 24 - INDEMNIFICATION 
You agree to indemnify, defend and hold harmless Gems and Stuff and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 25 - SEVERABILITY 
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 26 - TERMINATION 
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 27 - ENTIRE AGREEMENT 
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 28 - GOVERNING LAW 
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa. 

SECTION 29 - CHANGES TO TERMS OF SERVICE 
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 30 - CONTACT INFORMATION 
Questions about the Terms of Service should be sent to us at info@gemsandstuff.co.za